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They are two different types of keys, even though they use the same format.

The Office product key shown on the Microsoft account, Services & subscriptions page will always be different than the product key that's shown on a product key card or email receipt. If you bought Office Professional Plus online, see Can I buy a product key? or, if your product key isn't working, see My Office product key isn't working. If Office came pre-installed on your new device, and you see a yellow or red banner in an Office app that says PRODUCT NOTICE Most of the features of have been disabled because it hasn't been activated, you must start a new Microsoft 365 Family trial, sign in with a Microsoft account that's associated with Office, or buy Office. For help, see Renew Microsoft 365 for home. If you see a yellow or red banner in an Office app that says SUBSCRIPTION EXPIRED, you must renew your Microsoft 365 subscription to keep using Office. If you're using a volume license version of Office Professional Plus at work, you'll need to contact your admin for a product key. To locate your product key online, see Get your Workplace Discount Program product key. If you bought Office Professional Plus, Visio Professional, or Project Professional through your employer's Microsoft Workplace Discount Program benefit, you'll need your product key to install Office on a PC. You can also enter the product key at There are a few exceptions where you'll need to do something other than sign in. Home Use Programs (HUP), Electronic Software Download (ESD), Point of Sale Activation (POSA), and Product Key Card (PKC) are different variations of retail licenses sold online and in stores.Note: If you bought a new, unused Microsoft 365 product key card to renew an Microsoft 365 subscription or to buy your trial, you can enter that product key if Office prompts you for it. To transfer a retail license to another computer, you must first deactivate the product on the current device. However, you can only use it on one PC at a time. If you purchase Office online or in-store, you can use its license on any computer.

Full Product Pack or Full Packaged Product (FPP) License: Also called a “Retail License,” this license ships with Office apps that you manually install on your computer.The product key attached to this license cannot be transferred or used to activate Microsoft Office apps on another computer.